Service & Support
Simple. Flexible. Reliable.
Since 1989, Computer Tower, Inc. (CTI) has been delivering quality
technical service and support to organizations throughout the Baltimore/Washington
DC Metropolitan area. Our clients stay with us year after year because
we offer consistent, superior service. Select CTI's technical support
services, and receive a technology partner who puts your needs first.
CTI’s Service & Support Program:
It's simple…
Our Service & Support program is simple - we provide you the
coverage you need, to include:
Fixed-price
contracts
Guaranteed
Response Times
Certified & Experienced
Technical Staff
Incident
management with call tracking, closure, and follow-up
Preventative
Maintenance and Support
Warranty & Non-Warranty
Services
Support
for Network Operating Systems
It's flexible…
CTI offers competitive pricing based on options that you choose to meet your
business requirements:
Response
Times (1-hour, 4-hour, 8-hour)
Coverage
Hours ( 8 - 5, Monday through Friday or 7x24)
Replacement
Parts (Full Coverage at no additional cost or Purchased at Guaranteed
Rates)
Preventative
Maintenance & Support (Once a month or up to 3 times per week)
Financing
(One up-front payment, or Periodic payments for a nominal surcharge)
We're reliable…
Choose CTI as your partner to deliver consistent, high quality technical services:
Business
relationships and certifications with leading IT vendors & manufacturers
Proven
technical proficiency
Documented
knowledge of your network and business requirements
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